faq

1. Why is my shipment delayed?

Dear customer, the legal delivery timeframe starts from the actual order date:

  • 3 business days within Riyadh.
  • 7 business days outside Riyadh.

2. How can I find my shipment tracking number?

You can view your shipment tracking number directly through your account on the website.

3. Can I change the gift included with electronic devices or accessories?

The gift can only be replaced if it is available in stock.

4. Can I modify or cancel my order?

Modification or cancellation is possible if the order status is New.
If the order status is Ready – Out for delivery, modification or cancellation is not possible. However, you can exchange or return the product in line with our Exchange and Return Policy.

5. Can I change the delivery address?

  • The delivery address can be modified if the order status is New.
  • If the order status is Ready – Out for delivery, changes cannot be made. You can, however, contact the shipping company directly to update the delivery location.

6. The payment was deducted, but I didn’t receive an order number. What should I do?

We apologize for this issue. Please contact our Customer Care team at [Insert number], and we’ll be happy to assist you.

7. Can I exchange a product?

Yes, you can exchange the product by reviewing our Exchange and Return Policy on the website.

8. Can I return a product?

Yes, returns are available in accordance with our Exchange and Return Policy on the website.

9. Do products come with a warranty?

Yes, we provide the following warranty coverage:

  • Electronic devices: 2 years warranty (authorized distributor warranty).
  • Accessories: 1 year warranty (authorized distributor warranty).