Frequently Asked Questions
Why is my shipment delayed?
Dear customer, the legal delivery timeframe starts from the actual order date:
- 3 business days within Riyadh.
- 7 business days outside Riyadh.
How can I find my shipment tracking number?
You can view your shipment tracking number directly through your account on the website.
Can I change the gift included with electronic devices or accessories?
The gift can only be replaced if it is available in stock.
Can I modify or cancel my order?
- Modification or cancellation is possible if the order status is New.
- If the order status is Ready – Out for delivery, modification or cancellation is not possible. However, you can exchange or return the product in line with our Exchange and Return Policy.
Can I change the delivery address?
- The delivery address can be modified if the order status is New.
- If the order status is Ready – Out for delivery, changes cannot be made. You can, however, contact the shipping company directly to update the delivery location.
The payment was deducted, but I didn’t receive an order number. What should I do?
We apologize for this issue. Please contact our Customer Care team at [Insert number], and we’ll be happy to assist you.
Can I exchange a product?
Yes, you can exchange the product by reviewing our Exchange and Return Policy on the website.
Can I return a product?
Yes, returns are available in accordance with our Exchange and Return Policy on the website.
Do products come with a warranty?
Yes, we provide the following warranty coverage:
- Electronic devices: 2 years warranty (authorized distributor warranty).
- Accessories: 1 year warranty (authorized distributor warranty).